Mediation is an alternative conflict resolution method. The mediator neither offers, nor suggests a solution to the parties in conflict. Mediation ensures an equitable, fast, efficient, totally confidential, and cheap conflict resolution process.


The External Person of Trust remains at the disposal of employees who feel they are victims of conflicts, violence, discrimination, psychological or sexual harassment or burnout.

Please find below the different steps:

Diagnostis and recommendations
Employee communication plan
Training on prevention and management of conflicts
Implementation of a Person of Trust system
Implementation of a mediation system
Conduction of investigations

OtherWise9 relies on a knowledgeable team of persons of trust and mediators with first-class professional experiences. Using this framework, they will support you in a neutral and independent way to set up an efficient and appropriate system and training programme.